Privacy Policy — hb998 Online Casino

1. Information We Collect

hb998 collects personal information from you through several channels: directly when you register an account or contact support; automatically when you use our platform; and from third-party service providers in certain limited circumstances. The categories of personal data we collect are set out below.

1.1 Registration and Account Data

When you create an hb998 account, we collect the information you provide in the registration form. This includes your full name, date of birth, email address, mobile phone number (used for bKash, Nagad, or Rocket-linked transactions), preferred username, and the account password you create (stored in hashed form — we never store passwords in plain text).

We also collect your city of residence (for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar) to enable market-appropriate content and language settings on hb998.

1.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and to verify that all players are aged 18 or above, hb998 may request copies of government-issued identity documents. Accepted documents include the Bangladesh National Identity Card (NID), passport, or driving licence. We may also request a proof of address document such as a utility bill or bank statement, and in certain cases a source-of-funds declaration.

KYC documents are processed securely and stored in encrypted form. They are used exclusively for identity and age verification and AML compliance purposes. hb998 does not use KYC documents for any marketing or profiling activity.

1.3 Financial and Transaction Data

When you make a deposit or withdrawal on hb998, we record the transaction amount in BDT (৳), the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), the transaction reference number issued by the payment provider, the date and time of the transaction (Bangladesh Standard Time, UTC+6), and the transaction status. We do not store full payment card numbers — card data is tokenised by our payment processor and we retain only a masked identifier (for example, the last four digits of a card number).

1.4 Platform Usage Data

hb998 automatically collects technical and behavioural data when you use our platform. This includes your IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, the pages of hb998.club you visit, the games you play, session duration, wager amounts, bet history, and click-path data. This information is used to improve platform performance, detect fraud, and personalise your gaming experience on hb998.

1.5 Communications Data

When you contact hb998 support via email or live chat, we retain a record of the communication, including your contact details and the content of the conversation. This allows us to track issues to resolution and maintain a full service history for your account. Support communications are retained for a period of three years from the date of the interaction.

2. How We Use Your Data

hb998 processes your personal data only for lawful purposes and only where we have a valid legal basis for doing so. The table below summarises our primary processing activities, the personal data involved, and the legal basis applied in each case.

2.1 Marketing Communications

hb998 will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, tournaments, and seasonal offers if you have explicitly opted in to receive such communications during account registration or at a later point in your account settings. You may withdraw your consent and unsubscribe from marketing communications at any time by updating your notification preferences in your account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing that took place before you opted out.

2.2 Automated Decision-Making

hb998 uses automated systems to detect patterns consistent with fraud, money laundering, or problem gambling behaviour. In some cases, these systems may result in automated actions such as temporary account restrictions, deposit limit alerts, or transaction holds. Where an automated decision has a significant effect on your account, you have the right to request human review of that decision by contacting [email protected]. A member of our compliance team will conduct a manual review and respond within five business days (Bangladesh Standard Time).

3. Cookies & Tracking Technologies

hb998.club uses cookies and similar client-side tracking technologies (including local storage and session storage) to ensure the platform functions correctly, to remember your preferences, to analyse how the site is used, and to support our fraud prevention systems. By continuing to use hb998.club, you consent to the use of cookies as described in this section.

3.1 Categories of Cookies We Use

3.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling functional or analytics cookies may affect the quality of your experience on hb998.club — for example, your layout preferences may not be retained between sessions. Strictly necessary cookies cannot be disabled without preventing the platform from operating correctly.

4. Data Sharing & Third Parties

hb998 does not sell, rent, or trade your personal data. We share data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

4.1 Payment Processors

To facilitate deposits and withdrawals, hb998 shares the minimum necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and card processing networks such as Visa and Mastercard. These providers process your payment data under their own privacy policies and are bound by contractual obligations to protect your data in accordance with applicable standards.

4.2 Game Content Providers

hb998 integrates games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game provided by one of these studios, your hb998 player session token is passed to the game provider's system to enable the game to load and record your wager results. Game providers are contractually prohibited from using this data for any purpose other than delivering the game service.

4.3 Identity Verification Services

To fulfil our KYC obligations, hb998 may use third-party identity verification service providers. These providers process copies of your identity documents and return a verification result to hb998. Document images are processed in encrypted form and are not retained by the verification provider beyond the period required to complete the verification check.

4.4 Legal and Regulatory Disclosure

hb998 may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies when required to do so by applicable law, court order, or regulatory direction. We will notify you of any such disclosure where we are legally permitted to do so.

4.5 Business Transfers

In the event that hb998 is involved in a merger, acquisition, asset sale, or corporate restructuring, your personal data may be transferred to the successor entity. hb998 will notify registered players of any such transfer and the successor entity will be required to honour the terms of this Privacy Policy or provide you with a minimum of 30 days' notice before applying any materially different privacy terms.

5. Data Security & Storage

hb998 takes the security of your personal data seriously. We implement a layered approach to information security that encompasses technical, organisational, and procedural controls designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

5.1 Technical Safeguards

• All data transmitted between your device and hb998.club is encrypted using TLS 1.2 or higher (SSL).
• Account passwords are hashed using a strong one-way hashing algorithm. hb998 staff cannot view your password in plain text.
• Payment card data is tokenised at the point of entry — full card numbers are never stored on hb998 servers.
• Databases containing personal data are stored on access-controlled servers with encryption at rest.
• Two-factor authentication (2FA) is available for all player accounts and is strongly recommended, particularly for accounts with high transaction volumes.
• Regular vulnerability assessments and penetration testing are conducted on the hb998 platform infrastructure.

5.2 Organisational Safeguards

• Access to personal data is restricted on a strict need-to-know basis. Only hb998 staff whose role requires access to a specific category of data are granted permission to view it.
• All hb998 staff with access to personal data receive data protection training on joining and annually thereafter.
• Third-party service providers with access to hb998 player data are subject to data processing agreements and security assessments prior to engagement.

5.3 Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of players, hb998 will notify affected individuals promptly via the email address registered to their account. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures hb998 is taking to address the breach and mitigate its effects. hb998 maintains a documented incident response plan that is reviewed and tested annually.

6. Your Rights Over Your Data

As a registered player on hb998, you have a number of rights in relation to the personal data we hold about you. These rights are summarised below. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond in English within 30 calendar days of receiving your request.

6.1 Right of Access

You have the right to request a copy of all personal data hb998 holds about you. We will provide this in a structured, commonly used, machine-readable format where technically practicable. The first copy is provided free of charge; subsequent requests within a 12-month period may be subject to a reasonable administrative fee.

6.2 Right to Rectification

If any personal data hb998 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may update certain data directly through your account settings page. For data that cannot be updated self-service (such as your registered name or date of birth following KYC verification), please contact our support team.

6.3 Right to Erasure

You may request that hb998 delete your personal data. We will comply with this request unless we are required to retain the data to fulfil a legal obligation (such as AML record-keeping requirements), to resolve an outstanding dispute, or to enforce our Terms and Conditions. Where erasure is not possible in full, we will inform you of the specific data categories that must be retained and the reason for their retention.

6.4 Right to Restrict Processing

You have the right to request that hb998 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being considered. During a restriction period, hb998 will not process the relevant data other than to store it.

6.5 Right to Data Portability

Where hb998 processes your data on the basis of your consent or for the performance of a contract, and where processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

6.6 Right to Object

You have the right to object to hb998 processing your personal data on the basis of legitimate interests, including profiling for direct marketing purposes. If you object to marketing, we will cease all marketing communications to you immediately. If you object to other legitimate-interest processing, hb998 will consider your objection and respond within 30 days.

7. Data Retention Policy

hb998 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

Following the expiry of the applicable retention period, personal data is deleted from hb998's live systems. Data held in encrypted backup archives is purged within 90 days of the live deletion, in accordance with our standard backup rotation schedule.

7.1 Anonymised Data

hb998 may retain anonymised, aggregated data derived from your account activity beyond the retention periods stated above. Because anonymised data cannot be linked back to any individual, it falls outside the scope of this Privacy Policy and applicable data protection law. Such data is used solely for statistical analysis and platform improvement purposes.

8. Contact & Data Officer

hb998 is committed to resolving any privacy concerns promptly and transparently. If you have a question about this Privacy Policy, wish to exercise a data right, want to lodge a complaint about how hb998 handles your personal data, or simply need clarification on any point in this document, please reach out to us using the contact details below.

8.1 Support and Privacy Contact

The primary contact point for all privacy-related enquiries at hb998 is our support team, who coordinate directly with the data protection function:

• Email: [email protected]
• Subject Line for Privacy Matters: Privacy Policy Enquiry
• Response Language: English
• Response Time: Within 2 business days for general enquiries; within 30 calendar days for formal data rights requests
• Operating Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

8.2 Changes to This Privacy Policy

hb998 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will notify registered players by email at least 14 days before the updated policy takes effect. The "Last Updated" date at the top of this page will be revised accordingly. For non-material changes — such as clarifications of existing language — we may update the policy without advance notice, though the "Last Updated" date will still be revised.

Your continued use of hb998.club after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you should stop using hb998 and contact [email protected] to request account closure before the effective date.