Responsible Gaming at hb998
Play Smart, Play Safe

1. Our Commitment to Responsible Gaming

hb998 is Bangladesh's trusted online gaming platform, and with that trust comes a profound responsibility. We are firmly committed to ensuring that every player who chooses hb998 for their entertainment does so in a safe, controlled, and informed environment. Responsible gaming is not a compliance checkbox at hb998 — it is a core value embedded in every product decision we make.

We understand that the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar enjoy hb998 purely as a recreational activity. For these players, our tools provide peace of mind and a framework for playing within their means. For the smaller number of players who may experience difficulties, we want to ensure that hb998 is the first place they turn — and that when they do, they find immediate, practical help.

This Responsible Gaming page explains in plain English everything you need to know about the tools available to you, the warning signs of problem gambling, and how to access support. We encourage every hb998 player to read this page at least once and to revisit it if your circumstances change.

2. Age Restriction — 18+ Only

hb998 operates strictly as an adults-only gaming platform. Every person who registers an account on hb998 must be at least 18 years of age. This is an absolute requirement — there are no exceptions.

Why the 18+ Rule Exists

Gambling carries inherent financial risk, and young people are particularly vulnerable to developing problematic gambling habits. The 18+ age requirement exists to protect minors from exposure to gambling products at a developmental stage when the consequences of problem gambling can be most severe. hb998 takes this obligation extremely seriously and enforces it at every stage of the account lifecycle.

How hb998 Verifies Age

During the registration process, all hb998 applicants are required to provide their date of birth. Any account with a registered date of birth below 18 years is automatically rejected. For accounts that proceed past registration, hb998 conducts a Know Your Customer (KYC) verification process that includes review of a government-issued photo identity document — such as the Bangladesh National Identity Card (NID), passport, or driving licence. Any account that cannot be age-verified to at least 18 years is immediately suspended pending clarification, and permanently closed if the player cannot provide acceptable documentation.

Reporting Underage Access

If you believe that a person under 18 is attempting to access or has successfully accessed an hb998 account — whether your own or another account — please report this immediately to [email protected] with the subject line "Underage Access Report". hb998 will investigate all such reports confidentially and take immediate action where required.

3. Recognising the Signs of Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person's gambling behaviour causes significant harm to their financial situation, relationships, mental health, or work life. It can affect anyone, regardless of income, education, or background. The earlier it is identified and addressed, the more manageable it becomes.

hb998 encourages all players to regularly check in with themselves and to be honest about how gambling fits into their life. The following self-assessment checklist highlights common warning signs. If several of these statements apply to you, it may be time to use one of our player protection tools or seek external support.

4. Player Protection Tools

hb998 provides a suite of practical tools designed to help players manage their gambling behaviour at every level — from setting sensible spending boundaries through to taking an extended break from the platform entirely. All tools listed below are available to every registered hb998 account holder, and most can be activated immediately from within your account settings.

5. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on hb998. It is designed for players who have recognised that they need a significant break from gambling and want to make that decision binding — so that it cannot be reversed on impulse in a moment of weakness.

What Self-Exclusion Means on hb998

When you self-exclude from hb998, the following actions take effect immediately and remain in force for the entire duration of your chosen exclusion period:

• Your hb998 account is fully locked. You cannot log in, deposit, wager, or access any game.
• All bonus offers, promotional emails, SMS notifications, and in-platform marketing messages to your account are permanently stopped for the duration of the exclusion.
• Any pending withdrawals at the time of self-exclusion are processed and returned to your registered bKash, Nagad, Rocket, or Upay account within the standard processing timeframe.
• hb998 will take reasonable technical steps to prevent you from opening a new account during your self-exclusion period. If you attempt to register a new account, it will be closed immediately upon identification.

Self-Exclusion Duration Options

• 6 Months — A six-month break, suitable for players who want a meaningful pause with a defined endpoint.
• 1 Year — A full-year exclusion period.
• 3 Years — An extended multi-year exclusion for more serious concerns.
• Permanent — Indefinite exclusion with no automatic expiry. Reversal of a permanent self-exclusion requires a formal written request, a minimum 6-month waiting period, and a review by the hb998 compliance team. This option is recommended for players with a diagnosed gambling disorder.

How to Request Self-Exclusion

1. Log in to your hb998 account and navigate to Account Settings → Responsible Gaming → Self-Exclusion, OR
2. Send an email to [email protected] with the subject line "Self-Exclusion Request", stating your registered email address, your full name, and your chosen exclusion duration.

Self-exclusion requests submitted by email are processed within 24 hours. Account-settings requests take effect immediately. Once self-exclusion is active, it cannot be reversed by contacting support alone — the full waiting and review process described above must be completed.

6. Support & External Resources

hb998 is committed to ensuring that any player who needs help knows exactly where to find it. In addition to our own in-platform tools and 24/7 support team, we encourage players who are experiencing gambling-related difficulties to seek support from professional organisations.

hb998 Internal Support

Our support team is available around the clock and is specifically trained to handle responsible gaming conversations with care and confidentiality. If you want to discuss your gambling habits, activate a tool, or simply talk through your options, please reach out:

• Email: [email protected] (subject: "Responsible Gaming Help")
• Response Time: Within 2 hours for responsible gaming enquiries, 24 hours a day
• Language: English

Professional Gambling Support

If your gambling behaviour has escalated beyond what self-management tools can address, speaking with a trained counsellor is the most effective next step. The following types of organisations can provide independent, confidential support — please search for those currently active and accessible in Bangladesh:

• National mental health helplines and crisis support services
• Addiction counselling centres in major Bangladeshi cities including Dhaka, Chittagong, and Sylhet
• Hospital outpatient psychiatric services (available at Dhaka Medical College Hospital and other major public health institutions)
• International online support communities for gambling disorder, available in English
• Gamblers Anonymous (GA) — an international peer-support programme with online meetings available globally

7. Tips for Safe and Enjoyable Play

The following practical tips can help every hb998 player — whether they are a casual slots fan, a cricket betting enthusiast, or a live dealer table regular — to keep gambling firmly in the entertainment category and maintain a healthy relationship with the platform.

Before You Play

• Decide in advance exactly how much money and time you are willing to spend. Write it down if it helps. Treat your gambling budget like a ticket to a cinema — once it is spent, the evening is over.
• Set your deposit, wager, and loss limits on your hb998 account before you start your session, not after. Limits set in advance are far more effective than decisions made mid-session.
• Make sure you are in a positive and relaxed frame of mind. Never gamble when you are feeling anxious, depressed, angry, or under pressure — emotional states significantly impair judgement and increase the likelihood of chasing losses.
• Check that your financial obligations for the week — rent, food, utilities, loan repayments — are already covered before allocating any discretionary funds to gaming on hb998.

While You Play

• Enable hb998's reality check reminders so you receive regular prompts about how long you have been playing and your net wagering position.
• Take regular breaks. Step away from the screen every 30 to 60 minutes — get a glass of water, stretch, or have a short conversation. This helps keep perspective and prevents sessions from extending unintentionally.
• Never chase losses. If you have reached your loss limit, accept the outcome and log out. Attempting to recover losses by increasing bets is one of the most reliable pathways into problem gambling.
• Keep in mind that all games on hb998 — whether slots, live dealer tables, or the Money Wheel — are built on a Random Number Generator (RNG) and have a built-in house edge. No betting system, pattern, or strategy changes the mathematical outcome over time.
• Avoid gambling under the influence of alcohol or substances, as these impair decision-making and can lead to bets that far exceed your intended limits.

After You Play

• Review your session history periodically in your hb998 account. Honest reflection on how much time and money you have spent is an important habit for maintaining control.
• If you spent more than you intended during a session, do not dismiss it. Adjust your account limits for the next session and consider whether a cooling-off period would be beneficial.
• Keep gambling as one of many leisure activities in your life. A healthy balance of hobbies, social activities, and interests is the best protection against over-reliance on any single pastime.
• Talk openly with people you trust about your gambling. Secrecy around gambling habits is often an early indicator that something is wrong.

8. Contact hb998 Support

If you have questions about responsible gaming at hb998, want to activate any of the player protection tools described on this page, or need to speak with someone about your gambling habits, our support team is here to help — any time, day or night.

• Responsible Gaming Email: [email protected]
• Subject Line to Use: "Responsible Gaming Help" or "Self-Exclusion Request" or "Account Limit Request"
• Response Time: Within 2 hours for all responsible gaming enquiries
• Operating Hours: 24 hours a day, 7 days a week, including all public holidays (Bangladesh Standard Time, UTC+6)
• Language: English

All responsible gaming communications are handled with strict confidentiality. Our team will never share your enquiry details with third parties except where legally required to do so.